anew South West Published: Sep 21, 2018
Job Title
2nd /3rd Line Technician/ Project delivery engineer
North Devon
Job Type
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2nd /3rd Line Technician/ Project delivery engineer

Committable from Tiverton, Torrington, Barnstaple, Crediton and surrounding areas

anew South West are exclusively supporting this progressive company to secure the 2nd /3rd Line Technician/project delivery engineer.

Competitive salary discussed on application

The job offers the opportunity to grow within an expanding company that has significant potential, working with clients on a day to day basis via email/phone and remote software. With regular visits to client offices, a confident team player is required with a high standard of organisational skills. Must be flexible, reliable and able to manage their task list effectively and able to prioritise jobs within tight deadlines. A logical approach with a high level of attention to detail is a must. Microsoft certified exams are available for career progression.


Role :  Provide technical support and complete project tasks for commercial contract customers within an IT Technical Support Department.

Essential requirements:


Team player – a motivated individual with high standards of customer service

Excellent written and verbal communication skills at all levels to both technical and non-technical audiences, including 3rd party vendor management as part of a larger project team

Aptitude for continuous learning and development

Must be  confident & articulate with an excellent telephone manner

Must have 2 years’ experience of the majority of the following:

Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure

Knowledge of Microsoft OS up to Windows Server 2016 and Windows 10 including Active Directory, DNS, and network topologies including wired and wireless security.

Office 365 Administration, Office 365 Migrations desirable

Implementation and support of Microsoft Exchange 2013 or higher

Azure Administration and Migrations

Platform as a service (PaaS) and Infrastructure as a Service (IaaS) built around Azure is desirable

Network switching and WiFi implementation

Server and workstation hardware builds, fault diagnosis and problem resolution

Virtualisation technologies ideally including Hyper-V and VMWare

High availability builds using both clustering and replication (e.g. VMWare HA)

Storage technologies and solutions for high availability

Wide range of backup, replication and imaging solutions

Wide range of antivirus solutions ideally including ESET and managed mail security

Centralised management of endpoint security

Patch management, configuration management and MDM solutions desirable

Experience of System Centre Configuration Manager and SCOM advantageous

Deployment of client applications and application migration experience

Network security, hardening and testing

Enterprise Voice solutions and experience of supporting Contact Centres desirable

Skype for Business deployment or support highly advantageous

SQL server and SQL database administration, migration and upgrades advantageous

All common desktop software including Microsoft Office

Own car and clean driving license would be advantageous.

anew South West is acting as an employment agency

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